GOT A QUESTION?
Ask us anything – no obligation!
Fire away with any question and we will endeavour to answer it. This can be any question you have relating to any aspect of bioethanol fires, wood burning stoves, multi-fuel stoves and fire places. Email here
Alternatively, you can call us on 01252 815100 and we will be on-hand to resolve your queries.
Whether it’s technical or not, we are here to help.
Email Us
Showroom
sales@ecofiresandstoves.co.uk
Service
phil@ecofiresandstoves.co.uk
Surveys
pete@ecofiresandstoves.co.uk
Opening times
Showroom
sales@ecofiresandstoves.co.uk
tel: 01252 815100
Do I need an appointment?
No you do not need an appointment to visit our showroom, however if you prefer to book a time slot with an advisor please call and we will
do everything we can to make sure there is someone available to help you.
Surveys
pete@ecofiresandstoves.co.uk
tel:01252 815100
We are happy to carry out a site survey free of charge providing you have discussed your requirements with an advisor in the showroom or exchanged information via email.
This is to establish if the job is straight forward or has obvious limitations.
We can also discuss potential costs involved.
If you require a survey with advice and a report we will need to charge a nominal fee of £70 which will be refundable if you order.
This charge is payable on booking.
Servicing, repairs and technical
We have our own dedicated service department and can offer a yearly service, repairs and cover most technical issues.
phil@ecofiresandstoves.co.uk
tel:01252 815100
Areas covered
Generally we cover a 20 mile radius of our showroom but please check we cover your postcode.
Please note, all telephone calls may be recorded for training purposes.